Warranty

Warranty Policy

All new, packaged, and discontinued range items are covered by a 12-month warranty from the date of delivery.
This warranty covers manufacturing defects in materials or workmanship under normal domestic use.

Returns are accepted within 72 hours of delivery only if the item is found to be damaged or faulty.
To initiate a return, please email info@overstockeddock.com.au within the 72-hour window, including your invoice number, name, and contact details.
Our team will contact you via email or phone to confirm and proceed with the return process.
Returned items must be in 'as-new' condition—not used, assembled, damaged, washed, or laundered.
Items must be returned in their original, undamaged packaging, with all manuals and accessories included.
To view our full returns policy, please visit our returns policy.

This warranty does not cover damage caused by misuse, neglect, accidents, modifications, natural disasters, soiling, fair wear and tear, or exposure to pets.
The warranty is automatically voided if pets are on or exposed to the lounge, regardless of whether visible damage is present.
The warranty is non-transferable and applies only to the original purchaser.

For customers in non-metro areas, any returns or warranty claims must be transported back to our store at the customer’s expense.
Overstocked Dock is not liable for damage caused during transport after the item has been delivered. Transport-related damage must be claimed with the relevant freight provider.